Covid-19 Update - We are open offering nationwide delivery & Click & Collect
Farm Hill Services takes the privacy of its customers seriously and is committed to the following policy.
What information do you collect?
We collect the following personal information on customers who have created orders with us.
Contact telephone number
This information is required to process payment and deliver your order to you and is provided by you when you place an order with us online or over the telephone.
Information Collected Automatically
We store some information automatically as you browse our site, such as the IP address of the device you are visiting with. This is for the purpose of security and gaining information on the way you use the website for market research etc.
How we use this information
The information you provide to us is used so that we can offer you, the customer, the best experience possible.
Farm Hill Agri Services are committed to being transparent when it comes to data and your privacy. We use data that you provide us for the following reasons:
Processing your order - We use the information you provide to process your order. For example, we need to supply address details to our suppliers and couriers in order for them to dispatch your purchase.
Provide you with order details and account information - This section of the website allows you to manage your contact details, view a history of conversations and messages with our customer services team and view your order history.
Offer a better service - For example, we use anonymised order data to offer better products for sale.
Marketing - Unless you give us consent, we do not use information you provide to us as part of placing an order for marketing purposes. You can opt-in or opt-out to receive marketing communications as outlined below.
Research - We use anonymised order data for market research purposes. For example, to report on how many orders we had from a city/town in a given period.
Telephone - From time to time, we may monitor or record telephone calls for training purposes in order to offer a better service to our customers.
Gift Vouchers - Gift vouchers are available to purchase from Farm Hill Agri. As they are an intangible item, information about the recipient and sender are needed to actually process the voucher order and deliver to the recipient. As part of placing an order for a gift voucher, you give us permission to contact the recipient with the information regarding the voucher on your behalf.
Who we share this information with
In order to fulfil our contractual obligation to you as a customer who has placed an order with us, it may be necessary for us to share information with other third party data processors. An example of those third parties can be found below.
As a customer, you can request to see a comprehensive list of data that we share with other data processors.
Marketing Software Providers
Saved card details and payment information
Farm Hill Agri Online do not store card details directly. Instead, any card details you provide are stored securely by Stripe Payments.
We retain information provided indefinitely as we use it to provide individuals access to information about their order history and to enable communications with our customer service teams etc.
We also retain customer records in accordance with FCA and PCI policy - as governed by law and in interest of preventing crime and fraud.
In compliance with GDPR, we respect the individuals right to access, rectification and erasure of personal data. For more information on how to access, edit or erase information we hold please see the relevant points below.
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
The right not to be subject to automated decision-making including profiling
Marketing communications are only sent to users who explicitly opt-in and give Farm Hill Agri Online consent, at the time of creating an account, to contact them for marketing purposes (e.g. special offers, discounts, seasonal promotions etc).
If you are subscribed to our marketing emails and no longer wish to receive them, you can unsubscribe from marketing communications easily by clicking the unsubscribe link located at the bottom of every marketing email.
Alternatively, please contact a member of our customer services team who will be happy to assist you.
Lawful Basis for Processing Personal Data
Farm Hill Agri have a lawful basis for processing personal data, that you provide at the time of placing an order, in order to fulfil our contractual obligations to you. For example, without using the delivery details that you provide to us at time of purchase, we wouldn't be able to delivery your order to you.
By placing an order and disclosing this information with us at the time of purchase, you consent to the collection, storage and processing of that information in the manner as set out in this policy.
This lawful basis for processing personal data is in compliance with the new GDPR as stated in Article 6(1)(b): processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
Full information on lawful basis for processing personal data can be found on the Information Commissioner's Office website
Right Of Access: Data Access Requests
In compliance with GDPR, individuals have the right to access your personal data. Individuals have the right to obtain
Confirmation that their data is being processed;
Access to your personal data; and
Other supplementary information
What does this mean?
The purpose of right access under GDPR is to clarify the reasons to allow individuals to access their personal data. Individuals should be aware of, and can verify the lawfulness of the processing (details of which can be found above).
You can request to see a copy of the data that we hold.
Farm Hill Agri have the right to charge a reasonable fee when a request is manifestly unfounded or excessive, particularly if the request is repetitive. Farm Hill Agri may also charge a reasonable fee to comply with requests for further copies of the same information. The fee will be based on the administrative costs of providing the information.
Farm Hill Agri must provide this information without delay and within one month of the receipt of the request. This period can be extended by a further two months where requests are numerous or complex. If this is the case then WM Projects Ltd. must inform the individual within one month of the receipt of the request and explain why the extension is necessary.
What if the request is manifestly unfounded or excessive?
Where requests are manifestly unfounded or excessive, in particular because they are repetitive, Farm Hill Agri can:
charge a reasonable fee taking into account the administrative costs of providing the information; or
refuse to respond.
Where Farm Hill Agri refuse to respond to a request, we must first explain to the individual why we have made this decision and inform them of their right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.
If you require any further assistance with regards to matters of privacy, then please do not hesitate to contact our team
TYPES OF COOKIES
The following types of cookies may be used when you visit the Site:
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
CONTROL OF COOKIES
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
OTHER TRACKING TECHNOLOGIES
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.